HD Shareholder/Stockholder Letter Transcript:
25
Annual
Report
LETTER TO
SHAREHOLDERS
Dear Shareholders:
Fiscal 2025: A Year of Continued Focus on our Growth
Strategy
During fiscal 2025 our teams executed well despite
several dynamics pressuring housing and home
improvement demand. Fiscal 2025 was also a year
of progress on our growth strategy, as we invested
in a number of areas across the business to position
ourselves for continued success.
During fiscal 2025, total sales grew by $5.2 billion or 3.2
percent to $164.7 billion, compared to fiscal 2024. Fiscal
2025 comparable sales growth was 0.3 percent for the
total Company and 0.5 percent in the U.S. Our fiscal 2025
net earnings were $14.2 billion, and adjusted(1) earnings
per diluted share decreased 3.6 percent to $14.69.
Focused on our Growth Strategy
Over the last few years, we have successfully managed
through a dynamic environment, including elevated
interest rates, pressured housing affordability, and general
economic uncertainty. Throughout this period our growth
strategy has remained unchanged: drive our core and
culture, deliver a frictionless interconnected experience,
and win with the Pro. And everything we do is rooted in
our enduring set of values and empowering culture. Our
objectives to grow market share and deliver shareholder
value also remain unchanged.
Drive our Core and Culture
Our stores remain the core of our business, and we will
continue to invest in our associates and store experience
to deliver the best customer experience in home
improvement. Knowledgeable associates and on shelf
availability are critical to the store experience, and we are
empowering our associates to drive sales by enhancing
training and product knowledge, optimizing processes,
simplifying tasks, and leveraging technology to drive a
better customer experience. Customers expect us to
have a broad assortment of quality products and our
best-in-class merchandising team partners with leading
suppliers to deliver innovation, exclusivity, and everyday
value.
Nothing speaks to the vitality of our business more than our
commitment to open new stores. During our Investor and
Analyst Conference in 2023, we announced plans to build
80 new stores over a five-year period. We are building these
stores in geographic areas that have experienced significant
population growth, or where we need to relieve pressure on
existing high-volume stores. The performance in the 37 new
stores we have built over the past three years is exceeding
our expectations, which is why at our 2025 Investor and
Analyst Conference we announced that following the
completion of our approximately 80 new stores plan in
2027, we anticipate that we will continue to build 15 to 20
stores per year for the foreseeable future.
While our stores are the center of our ecosystem, it s
our orange-blooded associates and culture that bring
them to life every day. Our Culture has guided us as we
revolutionized home improvement, and it will continue to
guide us as our business evolves. Our Values Wheel is
our North Star, and our Inverted Pyramid reminds us who
matters most our customers and our associates.
Deliver a Frictionless Interconnected Experience
We know our customers navigate between our physical
and digital assets and it is our intent to deliver a frictionless
interconnected customer experience regardless of how our
customers choose to engage and shop with us. This year, a
key focus area was speed of delivery. Through investments
in inventory, technology, and our nearly 200 last-mile
distribution assets, we achieved the fastest delivery speeds
in our history. We accomplished this by using ship from best
location, a proprietary algorithm that looks across all of our
distribution assets, including our stores, to optimize speed,
determining when, where and how to most effectively ship
products to our customers. Despite our delivery volumes
(1)
The Company reports its financial results in accordance with U.S. generally accepted accounting principles (GAAP). As used above, adjusted diluted earnings per share is a non-GAAP
financial measure. Refer to the end of this annual report for an explanation of this non-GAAP financial measure and a reconciliation to the most directly comparable GAAP measure.
rapid growth in 2025, over half of our deliveries on
products we stock are now same day or next day.
on the site experience, delivery experience, and every
aspect of the interconnected shopping experience.
In addition to the progress we have made around
delivery, we have made similar strides with the
customer experience across our digital assets
by leveraging technology. These investments
include everything from search, recommendations,
compatibility, cart building, catalog data, sourcing
logic, delivery route intelligence, to post-purchase
support, and more. One of our investments, Magic
Apron, is a suite of proprietary generative AI products
that help our customers with their online shopping
journey. Customers use Magic Apron for that same
type of orange apron in-store assistance online,
whether it is a product or project inquiry, customer
feedback, or as a shopping assistant. As a result,
Magic Apron has improved the customer experience
meaningfully, which is translating into higher levels of
conversion and sales.
Win the Pro
We have an enormous opportunity to grow our share of
the Pro s wallet. Nearly all Pros shop at The Home Depot,
and we are building differentiated capabilities to better
serve them. Our stores have always been a destination
for Pros and our value proposition has been simple we
have the brands, categories and quantities that Pros need,
at everyday low prices, conveniently located in one store
location. Our Pros expectations have evolved over the
years and we have continued to invest to enhance the
store experience. We are focused on ensuring we have the
brands our Pros want and in the quantities they need, while
developing incremental capabilities to better serve them, like
investing in a unified Pro team that helps drive engagement.
The beauty of these investments is that they enhance the
shopping experience for all Pros, whether they shop our
stores for all their project needs or for urgent and fill-in
occasions.
These enhancements are contributing to the
double-digit growth we have seen in our online
business, supported by the highest conversion
rates in company history, an increase in customer
satisfaction, and incremental spend across channels
with customers who are more frequently engaging
with our enhanced capabilities. We will continue to
invest to drive growth across the business, focusing
We also have a significant growth opportunity ahead of us
with the medium to large Pro that shops across categories
and works on complex projects. At The Home Depot,
we can simplify their experience by reducing complexity,
including the number of suppliers they need to transact with,
saving them time and money. While we are investing across
our entire ecosystem of products and services, there are
six capabilities these larger Pros expect that we have not
typically offered in the past. These include a professional
sales force, enhanced delivery capabilities, trade credit,
preferred pricing programs, order management, and a
best-in-class digital experience. Today we have many of
these capabilities in some of our top Pro markets, which
are all in different stages of maturity. And as our Pros
utilize our ecosystem of capabilities, we see increased
engagement and incremental spend.
In addition, with SRS, we are now able to better serve
the specialty trades Pros. These are Pros who tend to
have a narrower focus and need very deep assortments
in their specific categories. SRS is an extraordinary
specialty platform, with leading market positions and
growth opportunities across all of their verticals. Our
combined capabilities create greater value by sharing
each other s respective product catalogs, leveraging
each other s logistics and supply chain and each
other s competitive advantages. In fiscal 2025, SRS
completed the acquisition of GMS, adding a highly
complementary and adjacent vertical to SRS s business
with differentiated capabilities, product categories and
customer relationships. SRS and GMS are already finding
ways to better serve their customers and grow sales
together. By bundling GMS s interior products with SRS s
exterior offerings, we can now provide customers more
solutions, increasing wallet share and customer retention.
Together, these Pro assets and capabilities represent an
unrivaled Pro ecosystem. And as we continue to align all of
our assets, we drive growth. By coordinating sales teams
and customer lists, product catalogs and inventory, and
supply chains and delivery assets, we are able to crosssell larger Pros with broader product offerings and service
capabilities all across the country.
Throughout the year our associates displayed strength,
resilience and engagement, and I want to thank them and
our supplier partners for their hard work and dedication to
serving our customers and communities.
As we look to fiscal 2026, we will continue to leverage our
distinct competitive advantages to capitalize on compelling
growth opportunities in our space. The investments we have
made and will continue to make in differentiated capabilities
throughout the business will deliver a value proposition that
we believe is unique in the marketplace, allowing us to grow
faster than the market over time.
Ted Decker
March 18, 2026
4/7/2026 Letter Continued (Full PDF)